Belmont, Perth,

St John meets greater demand with strong performance

St John Ambulance WA’s 2013/14 Annual Report shows continued improvement in response times against the backdrop of greater demand for ambulance services.

St John Ambulance Chef Executive Officer Tony Ahern said the report, released today, outlined another successful year.

“West Australians can be confident that St John continues to deliver a world class ambulance service,” he said.

“Our strong performance across the business is a testament to the hard work of staff and volunteers.”

There were 255,274 attendances in WA in the year to June 30, 2014, up from 252,640 in 2012/13.

Mr Ahern said an improvement in response times was particularly pleasing.

“Not only did we have more ambulance attendances but our response times improved for all our incident categories, covering emergency to non-urgent,” he said.

“St John must reach 90 per cent of all jobs in a specified timeframe and not only did we meet and better these targets, we had the fourth consecutive year of response time improvement.”

The State Operations Centre received more than 496,328 calls in 2013/14, down from 507,200 in 2012/13.

The decrease reflected the creation in January of a standalone Patient Transfer Service division to provide non-emergency transport.

“Our new division and dedicated communications has proven to be a better allocation of resources and provided an easier method for hospitals and other agencies to arrange non-emergency transport with St John,” Mr Ahern said.

St John ended the financial year with a healthy cash surplus of $18.6 million, up from $16 million in 2012/13.

“That surplus will be reinvested in our charitable activities and for the delivery of our extensive and ongoing program of capital works in property, fleet and equipment,” Mr Ahern said.

Major capital works programs completed in 2013/14 included new regional offices in Kalgoorlie and Broome and the construction of a new ambulance depot in Morley.

A full copy of the report is available here.