Patients applaud St John Ambulance WA service
Patients have responded in a national survey saying they are very satisfied with the service of St John Ambulance WA.
The annual Council of Ambulance Authorities (CAA) Patient Satisfaction Survey 2013 revealed that the WA ambulance service was delivering exceptional service with scores that either equalled or exceeded the national average.
Patients were asked to evaluate their experience of using ambulance services on a number of dimensions: timeliness, telephone assistance, treatment received, paramedics’ care, journey quality and the overall satisfaction using the ambulance service.
The rating of paramedics’ care went up two per cent in WA, from 97 per cent to 99 per cent.
St John Ambulance WA chief executive officer Tony Ahern said St John had worked hard in all areas of the business over the past year so the survey results were not surprising.
"Our performance levels were already rated highly but we continue to strive for improvement and that effort is seeing dividends in surveys such as this," he said.
"St John in WA continues to lead the way in both our ambulance service and in first aid training.
"It is fantastic to have such great feedback from our customers – the patients themselves and their families and it acknowledges the great work done by our hardworking paramedics and ambulance officers."
Respondents were asked about their satisfaction with the standard of treatment they received from the ambulance paramedics and WA recorded a 99 per cent satisfaction rating, which was one per cent higher than the 2012 survey.
In terms of ambulance response time, WA recorded a 96 per cent satisfaction rating, second only to South Australia which recorded 98 per cent.
The CAA is an incorporated body that provides leadership for the provision of ambulance services in Australia, New Zealand and Papua New Guinea.