Belmont, Perth,

Healthy report card for St John Ambulance

St John Ambulance Western Australia has today released its 2012/13 Annual Report.

St John Ambulance Chef Executive Officer Tony Ahern said the 2012/13 Annual Report outlined another successful year for St John Ambulance.

"Western Australians can be both confident and proud of the quality of ambulance services in this State," Mr Ahern said.

"We already had a world-class service, but in 2012/13 we continued to make improvements which are testament to the great effort put in by thousands of staff and volunteers."

Mr Ahern said he was pleased with the continuous improvement achieved in response times on the previous year.

"Not only did we respond to more ambulance cases but our response times improved for all our incident categories, covering emergency to non-urgent cases," he said.

"Throughout 2012/13 we performed better than our contracted targets across all case categories."

Mr Ahern said these figures were particularly pleasing given the growth in ambulance activity and an almost doubling of ambulance ramping.

He said St John had embarked on changes during the year that will keep the organisation moving ahead positively. These included new equipment for paramedics, the opening of the Kalgoorlie sub centre and regional office and more community paramedics in the regions.

"Additionally, we collaborated with Curtin University to develop an undergraduate paramedic degree and we aligned our minimum training standards for our event health services volunteers with those of our country ambulance officers," he said.

St John’s 2012/13 financial report shows it ended the financial year with an operating surplus of $16 million on total revenues of $226 million. This surplus was vital in allowing the organisation to complete its four-year $72 million capital works program which will support the provision of services well into the future.

Annual Report Highlights

  • We trained more than 190,000 people in first aid, including more than 80,000 school children. Our total number of first aid students grew by 18 per cent.
  • St John responded to more than 252,000 ambulance cases in 2012/13. Metro ambulance accounted for 194,445 cases and country ambulance responded to 57,722 cases.
  • Ambulance response times for priority one, two and three incidents were better than the contracted target times for the entire year.
  • Our 4,500 volunteers delivered 3.35 million volunteer hours; with the hours spread across the country ambulance service and event first aid.
  • The State Operations Centre received more than 500,000 calls in 2012/13, compared to 446,000 the previous year.
  • St John’s critical care paramedics treated 297 patients via the RAC Emergency Rescue Helicopter Service. The chopper flew 473 missions for the financial year, up 36 per cent on the previous year.
  • We completed a successful trial of the ambulance surge capacity unit, based inside Hollywood Private Hospital. The unit provided primary care for low acuity patients and successfully diverted about one third of all patients it saw from a tertiary emergency department.

Media Contact: Dennis Bertoldo, Media Relations Officer

Ph: (08) 9334 1237 | Mob: 0410 341 329