Audit findings welcomed by ambulance service
Report a "good opportunity" to highlight improvements.
St John Ambulance WA Chief Executive Officer Tony Ahern has welcomed the findings of the Office of the Auditor General’s report Delivering Western Australia’s Ambulance Services.
Mr Ahern said the report was a good opportunity to highlight the significant improvements implemented across St John’s operations since 2009’s WA Ambulance Service Inquiry and the resultant additional investment by the State Government.
“We believe it is important that the Government and the public understand how the ambulance service operates, as well as the great steps forward we have taken since 2009,” he said.
“St John Ambulance WA is committed to continually improving outcomes in a cost effective manner for patients requiring pre-hospital care.”
In its response to the report’s findings, St John outlined a number of indicators that highlighted the value it delivered as the State’s ambulance service provider – including excellent patient satisfaction results, low complaints to case ratio, world class clinical practices and the outperformance of response time targets despite increased demand and ramping.
“The additional funding committed to St John following the 2009 Inquiry has resulted in more frontline staff and an organisation that is better equipped to respond to the increasing demands of the Western Australian community,” Mr Ahern said.
“St John Ambulance welcomes any opportunity to examine how its operations and processes might be improved to ensure the pre-hospital care it provides for the people of WA continues to be world-class.”
Media contact: Dennis Bertoldo, 9334 1237
St John Ambulance WA is committed to continually improving outcomes in a cost effective manner for patients requiring pre-hospital care.